At Michael Sheridan Communications Inc. we strive to work with our customers in a cooperative manner where we work together to come up with the right solution at a competitive price. We pride ourselves on helping our customers solve problems or accomplish goals and not “selling” them. Because we have partnered with so many different manufactures and service providers we have one of the largest product and service portfolios in the industry so we do not have to “shoe horn” any particularly solution. We do not believe in the “one size fits all” mentality which is quite common in our industry!
Whether a Public or Private Commercial, Industrial, Manufacturing, Medical, Research Educational, Restaurant or Retail or any other environment, MSC’s extensive experience ensures that you have the best, customized solution in place with delivery of your project on time and at a competitive price. Strong alliance partnerships with other certified resellers across North America enable us to serve businesses of all sizes and in any location.
Add to this, Michael and Andrew Sheridan’s personal assurance which guarantees you the individual attention and service you deserve. We at Michael Sheridan Communications take this responsibility very seriously and entrust our reputation to the world’s most reliable equipment manufacturers, service providers and their products.
The first thing we want to do in any new relationship is to listen to your concerns, goals and wish lists, after all, how do we help you solve your problems if we do not understand your challenges and goals?
Secondly, whether you need assistance with your existing system regardless if it is Telephone, Access Controls, Alarm, Audio Video, CCTV or Cabling Infrastructure we will always discuss the pros/cons as well as capabilities and expansion opportunities of your existing equipment and setup before recommending possible alternatives.
When quoting or proposing a solution or new system roll-out we always try to provide you with different options including ideally one which will be to work (retrofit) with your existing equipment if appropriate.
Once we have selected a strategy with you and created a delivery timeline we then set an installation and or service date for the execution.
After any installation, we provide Training and then follow up with FREE ONGOING USER TRAINING of all our systems!
After our Installation & Training we will make a follow-up call to ensure that everything is exactly as promised and expected of us before we send out our final invoice.
At MSC unlike a lot of other businesses out there we certainly do not believe in a “one size fits all” approach. We are always striving to develop new relationships and partnerships with other manufacturers, service providers, other industry experts, consultants and even other dealers in order to provide our customers with a larger variety of products and services.
Whether looking into VoIP or a traditional Key Telephone system, we are continually working with our Customers, Manufacturers, Dealers, Technicians and Service Providers to arrive at the best solutions available. At MSC we will always make sure our clients get the most out of their equipment whether it’s 20 years old or the very latest.
Below represents a new Telephone system but the same process can apply for a new Alarm, Access or CCTV system.
"Consistently demonstrated integrity "
For more than 15 years Sheridan Communication has consistently demonstrated integrity and professionalism in installing systems throughout our properties. I always depend on Sheridan Communication to deliver an outstanding solution that is based on quality, efficiency, professionalism and honesty. One could not hope to have a more dedicated, principled and enthusiastic partner.
There is nothing like getting the best service and products for the most competitive prices. Thank you for your support and the pivotal role played in our occupancy planning, implementation and ongoing support.
Sheridan Communication ‘s technicians continue to go above and beyond. We feel very comfortable knowing Sheridan Communication is on the job.
"Sheridan Communication has produced the best service."
In today’s demanding world, Sheridan Communication has produced the best service and attention that a client could ask for. We look forward to future projects with Sheridan Communication.